Welcome to Spur.fit (“Spur.fit,” “we,” “us,” or “our”). Spur.fit is a personalized and social fitness application and platform.
At Spur.Fit, we strive to provide high-quality coaching programs tailored to each client's fitness journey. By purchasing a program from a trainer on our platform, you acknowledge and agree to the following refund policy:
All program purchases are final, and we do not offer refunds once a program has been purchased. This policy ensures fairness to our trainers and acknowledges the commitment required for fitness success.Each trainer dedicates time and effort to designing customized programs that align with your fitness goals. Once a program is purchased, the trainer invests resources in planning, tracking progress, and offering guidance, making it impossible to reverse the time spent.
We understand that unforeseen medical circumstances may arise. If you experience a verified medical emergency that prevents you from continuing the program, you may submit a request for consideration. Any such request must be approved by your trainer at their sole discretion.
1. The request must include relevant medical documentation.
2. Approval for a refund or partial credit remains at the discretion of the trainer.
3. If approved, a refund may be issued as a partial credit toward future services rather than a monetary refund.
If you are unable to continue with your program for personal reasons but do not qualify for a refund, you may reach out to your trainer to discuss possible adjustments. Trainers may offer alternatives such as pausing the program, extending the duration, or modifying the training plan at their discretion.
If you have any questions regarding your program, payments, or our policies, please contact us at support@spur.fit. Our team is here to assist you and ensure you have the best possible experience.By purchasing a program on Spur.Fit, you acknowledge and agree to these terms.
Spur.fit may modify or update this Refund Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Spur.fit or the Service after any modification to this Refund Policy will constitute your acceptance of such modification.